Refund Policy

Who takes your payment

Payments by card, Apple Pay or Google Pay are processed by Creem, which acts as merchant of record: it takes the card payment, handles any sales tax or VAT, and issues your receipt. Payments with WeChat Pay or USDT (on the TRC20 network) are made to us directly and recorded by our own billing service. For WeChat Pay you upload a screenshot of the payment, which is checked automatically; a person checks any that are unclear.

Our general rule

Membership opens the paid chapters as soon as your payment is confirmed, so the content is delivered immediately. For that reason, payments are generally not refunded once made, except in the cases below.

Immediate access and the right to withdraw

At checkout you are asked to tick a box agreeing to immediate access, and acknowledging that you lose the right to withdraw from the purchase once you start reading. Consumers in the European Union and some other countries normally have a right to withdraw from an online purchase; for digital content, that right is lost once you start reading after giving this agreement.

When we refund in full

We refund the whole payment when:

• you were charged twice for the same thing;
• you cannot use the paid content because of a fault on our side;
• you ask within 48 hours of paying and have not opened any paid chapter. Our server records each delivery of a paid chapter to your account, which is how we check this.

Payments in USDT are final and are not refunded in any of these cases: a transfer on the blockchain cannot be reversed. If you may want a refund, pay by card, Apple Pay or Google Pay through Creem.

Subscriptions and one-time purchases

Quarterly and yearly memberships paid through Creem renew automatically. You can cancel them at any time: your access continues to the end of the period you have paid for, and you are not charged again. The current period is not refunded, except in the cases above. A purchase paid once, the lifetime plan or any plan paid with WeChat Pay or USDT, does not renew, so there is nothing to cancel: a 30-day or one-year purchase simply ends when its period is over.

When access ends

When a payment is refunded or a subscription ends, membership access ends. Copies saved for offline reading are leases that must be renewed online, about every 30 days, so once access has ended they stop opening.

How to ask for a refund

Write to [email protected] with the email address of your account and the details of your order, such as the order number on your receipt, the date and the amount. We answer within a few business days. Refunds of payments through Creem go back to the original payment method, through Creem; for WeChat Pay payments we arrange the refund with you by email. USDT payments are not refunded.

Chargebacks

If you dispute a payment with your bank or card issuer, your account’s membership is suspended while the dispute is open.

Your rights

Nothing in this policy takes away rights you have as a consumer that cannot be waived.

Changes and language

We may update this policy. The date at the top of this page shows when it last changed. This policy is written in English; the Chinese versions are translations, and if they differ, the English version prevails.

Contact

Questions about payments and refunds: [email protected].